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Free VIC standard shipping on orders over $79
Estimated to be delivered within 7 business days.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Taste of the Wild formulas are based on your cats ancestral diet to provide high quality, balanced nutrition that satisfies her instinctual cravings for natural ingredients. Cage-free quail and cage-free duck are both highly digestible proteins, making this recipe an ideal diet for the feline that craves fowl. A cat food for all life stages, Lowland Creek features species-specific probiotics for digestive and immune support, taurine for a healthy heart and eyes, and antioxidants from vegetables, legumes and fruits for overall well-being, just like nature intended.
 ⢠Cage-Free Quail & Cage-Free Duck - Roasted quail and roasted duck are sources of highly digestible protein for the nutrition cats need and the taste they crave.
 ⢠Species-Specific Probiotics - Healthy digestive and immune systems are vital to the overall health of your pet. Our proprietary Viables Probiotics are developed specifically for cats and added after the cooking process to ensure viability. Each pound of Taste of the Wild provides 80 million live, active cultures that help support healthy digestive and immune systems.
 ⢠Taurine - This essential amino acid is beneficial for all cats and helps to maintain healthy heart and eyes.
 ⢠All Life Stages Nutrition - Formulated to meet the nutritional needs of your cat throughout all stages of life, from kitten to senior cat.
 ⢠Omega Fatty Acid Blend - Balanced levels of omega-6 and omega-3 fatty acids work together to support healthy skin and a shiny coat.
 ⢠Antioxidants - Vegetables, legumes and fruits, including sweet potatoes, lentils, peas, blueberries, raspberries and tomatoes, provide nutrients that help support your cat's overall well-being, while guaranteed levels of zinc, selenium and vitamin E support the immune system.
You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Standard Delivery - Australia Post/Couriers Please/Sendle Standard shipping cost: Based on your postcode Free VIC standard shipping over: AUD 79 -VIC
For orders under $79, we charge a $6.99 flat shipping fee. For orders over $79, we provide free standard shipping. - ACT/NSW/TAS/NT/QLD/SA/WA Rates shown at checkout are based on your address and the orderās weight and dimensions.
Orders placed from Monday to Friday by 12:00 AEST will be processed and shipped next business day.
Standard delivery time: 3-6 business days after processing and shipping Melbourne, and Sydney Metro: 3-6 business days Rest of Australia: 5-7 business days Orders placed on weekends and national holidays will be processed and shipped two business days later.
Deliveries may be delayed due to unforeseen irregularities on the part of our delivery partners. We can assume no liability in such cases. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page.
We currently offer free shipping within Victoria (VIC) for orders over $79 AUD.
For customers located outside of Victoria, a shipping fee will apply. This fee is calculated based on the parcelās size, weight, and delivery postcode.
For domestic shipping within Australia, standard delivery times are usually: Metro areas: 2ā5 business days Regional areas: 3ā7 business days Remote areas: 5ā10 business days
Please note that delays may occasionally occur due to public holidays, weather conditions, or courier network issues. Once your order is dispatched, youāll receive a tracking number to follow the progress of your delivery.
We partner with multiple trusted couriers to ensure fast and reliable delivery across Australia:
Sendle ā Ideal for metro and residential deliveries, with carbon-neutral shipping.
CouriersPlease ā Fast and reliable for urban and suburban areas.
Australia Post ā Used for PO Boxes, rural, and remote areas.
Weāre sorry to hear that! If you receive a defective or damaged item, please contact us within 14 days of receiving your order.
To help us resolve the issue quickly, please provide:
Your order number
A brief description of the issue
Clear photos of the defective item and packaging
Once we confirm the issue, weāll arrange for a replacement, exchange, or refund based on your preference. Please note: Items must be returned in their original packaging where possible.
If you need to update or change your order, please contact us as soon as possible.
You can reach us through any of the following methods:
Web Chat: Use the live chat feature on our website for immediate assistance
Email: Send your request to petroom@gmail.com
SMS: Text your request to 0415 056 688
Weāll do our best to make the changes before your order is dispatched. If the order has already been shipped, weāll guide you through the next steps.
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