Shipping policy

PetRoom Shipping Policy

Welcome to our Shipping Policy page. We're committed to delivering your pet supplies quickly, safely, and at the most competitive rates possible.

Section 1 — Shipping Rates & Delivery Zones

Shipping fees and free-shipping eligibility are determined by your delivery address (state, and whether it's metro or rural/country) and your total order value or weight.

Section 2 — Rural & Remote Postcode Definitions

If your postcode appears in the lists below, your order qualifies under our Rural/Country shipping rates.

Victoria (VIC) — Rural/Country Postcodes

2648, 2715, 2717–2719, 2731–2739, 3221–3334, 3342–3349, 3351–3352, 3357–3426, 3444–3688, 3691–3749, 3812–3909, 3921–3925, 3945–3974, 3979, 3984–3999

New South Wales (NSW) — Rural/Country Postcodes

2264–2281, 2311–2484, 2487–2499, 2533–2554, 2575–2599, 2621–2639, 2642–2647, 2649–2707, 2710–2714, 2716, 2720–2730, 2787–2879

Queensland (QLD) — Rural/Country Postcodes

4309–4453, 4454–4499, 4550–4579, 4580–4693, 4694–4805, 4806–4999, 4803, 9920–9998

Tasmania (TAS) — Rural/Country Postcodes

7020–7049, 7054, 7109–7150, 7155–7171, 7173–7247, 7255–7257, 7330–7799

Section 3 — Important Shipping Notes

PO Boxes & Parcel Lockers We may not be able to deliver to Australia Post PO Boxes or Parcel Lockers, and additional transit time or costs may apply. Wherever possible, we recommend providing a physical street address to ensure the fastest and smoothest delivery experience.

Dispatch Time Orders are typically processed and dispatched within 1–2 business days. Once your order leaves our warehouse, you'll receive a tracking link via email so you can follow your delivery every step of the way.

Heavy or Bulky Items For orders containing excessively heavy or oversized items — such as bulk cat litter or large dog food crates — additional shipping charges may apply when delivering to remote zones. If this affects your order, our team will reach out before processing any extra fees.

Have questions about your postcode or shipping rate? Our customer service team is happy to help — please get in touch before placing your order.

How can I check the status of my order?