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Free VIC standard shipping on orders over $79
Estimated to be delivered within 7 business days.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
The Iris Tall Cat Tower combines real wood craftsmanship with a flower-inspired design, offering both elegance and adventure for your cat.
Crafted from real wood, this cat tree features sturdy branches and plush cushions, providing a safe and comfortable space for your cat to rest and play.
With dangling toys to entice and engage, your cat will enjoy endless hours of fun. The multiple tiers and soft cushions make it a cozy sanctuary for relaxation.
The Iris Tall Cat Tower not only offers a beautiful design but also ensures durability and comfort, making it a perfect addition to any home.
Ivy large cat tower is a beautifully balanced cat tree that will bring as much stylish zen to your modern home as comfort and security to your cherished companion(s).
Built with high-quality materials, including durable iron and sisal rope, Ivy large cat tower offers stability and reliability, ensuring long-lasting enjoyment for both you and your cats.
The MICHU Ivy Cat Tower not only offers a haven of fun and relaxation for your cats but also ensures their safety with its sturdy wooden base. This solid foundation provides a reliable and robust support for cats to play and lounge without the risk of tipping, offering peace of mind for pet owners.
Crafted with meticulous attention to detail, each basket is skillfully handwoven, ensuring durability and a unique artisanal touch, which comes with our cotton white, machine washable plush cushions and hanging pom-pom toys below for a bit of amusement between catnaps.Ā
Designed to accommodate multiple furry friends, each basket can support up to 8kg, providing ample space for cats to lounge, play, and nap together comfortably.
If your fickle friend isnāt a fan of pom-poms, feel free to swap them out with kittyās favorite toys! Equally suitable for four (or more) felines, one spoiled sweetie, or any number between, Ivy high cat tower is the customizable showstopper designed for the most sophisticated fur family.
AddĀ Ivy to your cart today to give your feline friends endless hours of fun and play!
You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Standard Delivery - Australia Post/Couriers Please/Sendle Standard shipping cost: Based on your postcode Free VIC standard shipping over: AUD 79 -VIC
For orders under $79, we charge a $6.99 flat shipping fee. For orders over $79, we provide free standard shipping. - ACT/NSW/TAS/NT/QLD/SA/WA Rates shown at checkout are based on your address and the orderās weight and dimensions.
Orders placed from Monday to Friday by 12:00 AEST will be processed and shipped next business day.
Standard delivery time: 3-6 business days after processing and shipping Melbourne, and Sydney Metro: 3-6 business days Rest of Australia: 5-7 business days Orders placed on weekends and national holidays will be processed and shipped two business days later.
Deliveries may be delayed due to unforeseen irregularities on the part of our delivery partners. We can assume no liability in such cases. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page.
We currently offer free shipping within Victoria (VIC) for orders over $79 AUD.
For customers located outside of Victoria, a shipping fee will apply. This fee is calculated based on the parcelās size, weight, and delivery postcode.
For domestic shipping within Australia, standard delivery times are usually: Metro areas: 2ā5 business days Regional areas: 3ā7 business days Remote areas: 5ā10 business days
Please note that delays may occasionally occur due to public holidays, weather conditions, or courier network issues. Once your order is dispatched, youāll receive a tracking number to follow the progress of your delivery.
We partner with multiple trusted couriers to ensure fast and reliable delivery across Australia:
Sendle ā Ideal for metro and residential deliveries, with carbon-neutral shipping.
CouriersPlease ā Fast and reliable for urban and suburban areas.
Australia Post ā Used for PO Boxes, rural, and remote areas.
Weāre sorry to hear that! If you receive a defective or damaged item, please contact us within 14 days of receiving your order.
To help us resolve the issue quickly, please provide:
Your order number
A brief description of the issue
Clear photos of the defective item and packaging
Once we confirm the issue, weāll arrange for a replacement, exchange, or refund based on your preference. Please note: Items must be returned in their original packaging where possible.
If you need to update or change your order, please contact us as soon as possible.
You can reach us through any of the following methods:
Web Chat: Use the live chat feature on our website for immediate assistance
Email: Send your request to petroom@gmail.com
SMS: Text your request to 0415 056 688
Weāll do our best to make the changes before your order is dispatched. If the order has already been shipped, weāll guide you through the next steps.
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