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Free VIC standard shipping on orders over $79
Estimated to be delivered within 7 business days.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Treat Your Furry Friend with Michu Freeze-Dried Cat Food
Treat your furry friend with Michu Freeze-Dried Cat Food, made with premium ingredients from Tasmania, Australia. Our prey-inspired, ultra-high protein diet is minimally processed and flash-frozen to preserve all the raw nutrients and flavor of the wilderness. Bring home the raw, healthy goodness that your pet will love. Order Michu Freeze-Dried Cat Food now!
Why Freeze-Dried Food?
Michu Freeze-dried Pet Food offers pet parents a safer, hassle-free option for feeding their pets raw food. So, by giving your cat or dog the same prey-based meal they can taste in the wild, you're helping them thrive and reap the full benefits of their diet.
Unlike kibble, Michu freeze-dried foods are not baked or heat-treated, allowing the protein structures of the food to remain unaltered.
Discover A Wealth Of Benefits For Your Pet:
Flavours Of The Wild
Freeze-Dried pet food keeps the nutrients found in the original ingredients and retains its natural, prey-like flavor that makes it more palatable to your pet.
Premium Raw Food
Michu is proudly made in Tasmania, Australia, with farm-fresh ingredients. We use chicken, salmon and beef raised without antibiotics, steroids or added hormones.
Convenient & Hassle-Free
Michu saves you the daily preparation of meats and organ parts. It's delicious raw nutrition that is shelf stable and ready to serve.
Easy-To-Serve Meals Or Toppings
Michu freeze-dried cat foods don't need to be refrigerated, which makes them a pantry staple and a healthy addition to your furball regular meal or as delicious toppers.
Eco-Friendly & Resealable
Michu comes in a super convenient package that boasts a resealable zipper for a long shelf-life and a 100% recyclable and ecological aluminum container.
Bursting With Health Benefits
Michu Freeze-dried Food is packed with the protein and fat your pal requires to look and feel its best. Resulting in a shinier coat, healthier skin, and smaller stools.
You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Standard Delivery - Australia Post/Couriers Please/Sendle Standard shipping cost: Based on your postcode Free VIC standard shipping over: AUD 79 -VIC
For orders under $79, we charge a $6.99 flat shipping fee. For orders over $79, we provide free standard shipping. - ACT/NSW/TAS/NT/QLD/SA/WA Rates shown at checkout are based on your address and the orderās weight and dimensions.
Orders placed from Monday to Friday by 12:00 AEST will be processed and shipped next business day.
Standard delivery time: 3-6 business days after processing and shipping Melbourne, and Sydney Metro: 3-6 business days Rest of Australia: 5-7 business days Orders placed on weekends and national holidays will be processed and shipped two business days later.
Deliveries may be delayed due to unforeseen irregularities on the part of our delivery partners. We can assume no liability in such cases. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page.
We currently offer free shipping within Victoria (VIC) for orders over $79 AUD.
For customers located outside of Victoria, a shipping fee will apply. This fee is calculated based on the parcelās size, weight, and delivery postcode.
For domestic shipping within Australia, standard delivery times are usually: Metro areas: 2ā5 business days Regional areas: 3ā7 business days Remote areas: 5ā10 business days
Please note that delays may occasionally occur due to public holidays, weather conditions, or courier network issues. Once your order is dispatched, youāll receive a tracking number to follow the progress of your delivery.
We partner with multiple trusted couriers to ensure fast and reliable delivery across Australia:
Sendle ā Ideal for metro and residential deliveries, with carbon-neutral shipping.
CouriersPlease ā Fast and reliable for urban and suburban areas.
Australia Post ā Used for PO Boxes, rural, and remote areas.
Weāre sorry to hear that! If you receive a defective or damaged item, please contact us within 14 days of receiving your order.
To help us resolve the issue quickly, please provide:
Your order number
A brief description of the issue
Clear photos of the defective item and packaging
Once we confirm the issue, weāll arrange for a replacement, exchange, or refund based on your preference. Please note: Items must be returned in their original packaging where possible.
If you need to update or change your order, please contact us as soon as possible.
You can reach us through any of the following methods:
Web Chat: Use the live chat feature on our website for immediate assistance
Email: Send your request to petroom@gmail.com
SMS: Text your request to 0415 056 688
Weāll do our best to make the changes before your order is dispatched. If the order has already been shipped, weāll guide you through the next steps.
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