





Free VIC Metro standard shipping on orders over $79
Estimated to be delivered within 1-3 business days.
Free QLD/NSW/TAS Metro standard shipping on orders over $129
Estimated to be delivered within 3-5 business days.
Freeze-drying is a simple idea with a meaningful outcome. Strip the moisture from raw ingredients at low temperature and you preserve the proteins, enzymes, and bioavailable nutrients that cooking degrades — then shelf-stabilise the result without any synthetic preservatives. What you end up with is raw food that doesn't need a freezer, doesn't need thawing, and doesn't carry the handling risks of conventional raw feeding. That's the entire premise of Feline Natural's Freeze-Dried range, and it's why this format has become the practical middle ground for owners who want raw-equivalent nutrition without raw feeding's demands.
The Chicken & Lamb recipe is the most approachable entry point in the Feline Natural lineup. 98% cage-free NZ chicken, grass-fed NZ lamb, and organ meats — heart, liver, lung, and kidney — with NZ Green Mussel, flaxseed flakes, and dried kelp rounding out the formula. The ingredient list runs to seventeen items, which says something about how little supplementation is needed when the base ingredients are this clean. 48% protein and 31% fat on a dry-matter basis reflects the nutrient density of the raw ingredients once moisture is removed — numbers that look dramatically different from wet food but represent the same whole-animal feeding philosophy.
Serve dry as a complete meal, crumbled over existing food as a topper, or rehydrated with warm water for cats who prefer wet texture. Made in New Zealand. Complete and balanced for all life stages.
Freeze-Dried Raw — Shelf-Stable, No Freezer Required Gentle freeze-drying removes moisture without heat, preserving natural amino acids, enzymes, and bioavailable nutrients intact. Raw-equivalent nutrition in a format that stores at room temperature and serves in seconds.
98% Cage-Free Chicken & Grass-Fed NZ Lamb Chicken leads, followed by whole-animal lamb organ cuts — heart, liver, lung, and kidney. Every ingredient has a clear nutritional purpose; nothing in the list is there for bulk or binding.
48% Protein | 31% Fat — Dry-Matter Basis High numbers that reflect the concentration of raw ingredients once water is removed — not uncommon for freeze-dried formats but worth understanding for accurate daily portion calculation.
NZ Green Mussel + Flaxseed + Dried Kelp Whole-food glucosamine and chondroitin from green mussel. Omega-3 from flaxseed. Natural iodine and trace minerals from kelp. Three functional additions, each with a specific role.
0.52% Taurine — Naturally Occurring and Supplemented Taurine arrives from the organ meats and is further supplemented to ensure minimum levels are met across all life stages. Essential for cardiac health and vision in cats who cannot synthesise it independently.
Three Ways to Serve Dry (crunch and texture), crumbled over existing food (topper), or rehydrated with warm water (wet texture). The flexibility makes it practical for cats at different life stages or with different texture preferences.
Chicken, Lamb Heart, Lamb Kidney, Lamb Liver, Lamb Blood, Flaxseed Flakes, New Zealand Green Mussel, Dried Kelp, Taurine, Vitamin E Supplement, Magnesium Oxide, Zinc Proteinate, Copper Proteinate, Manganese Proteinate, Thiamine Mononitrate, Vitamin D3 Supplement, Folic Acid.
| Nutrient | Amount |
|---|---|
| Crude Protein (min) | 48.0% |
| Crude Fat (min) | 31.0% |
| Crude Fibre (max) | 1.0% |
| Moisture (max) | 8.0% |
| Taurine (min) | 0.52% |
Serving options:
Daily Feeding Guide (Adult Cats — dry or rehydrated):
| Cat's Body Weight | Daily Amount |
|---|---|
| 2 kg | 15g (~1.5 tbsp) |
| 4 kg | 25g (~2.5 tbsp) |
| 6 kg | 35g (~3.5 tbsp) |
As a topper: 1–2 tablespoons crumbled over existing food adds protein density and palatability without a full diet switch.
Transitioning: Introduce over 7 days, mixing increasing proportions with the existing diet.
Storage: Store in a cool, dry place. Reseal after each use. Once rehydrated, serve immediately — do not store rehydrated portions.
You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Shipping fees and free-shipping eligibility are determined by your delivery address (state, and whether it's metro or rural/country) and your total order value or weight.
📍 Victoria (VIC) — Metro Orders of $79.00 and over qualify for FREE shipping. Orders under $79.00 are charged a flat rate of $7.95.
📍 Victoria (VIC) — Rural / Country A flat rate of $7.95 applies to all orders. Rural/country postcodes are defined in Section 2.
📍 New South Wales (NSW), Queensland (QLD) & Tasmania (TAS) — Metro Orders of $129.00 and over qualify for FREE shipping. Orders under $129.00 are charged a flat rate of $10.95.
📍 New South Wales (NSW), Queensland (QLD) & Tasmania (TAS) — Rural / Country A flat rate of $34.95 applies to all orders. Rural/country postcodes are defined in Section 2.
📍 South Australia (SA) & Australian Capital Territory (ACT) — Weight-Based Pricing
Shipping rates to SA and ACT are calculated based on the total weight of your order. Orders under 16 kg are charged a flat rate of $19.95. Orders of 16 kg and over are charged a flat rate of $59.95.Orders placed from Monday to Friday by 12:00 AEST will be processed and shipped next business day.
Standard delivery time: 3-6 business days after processing and shipping Melbourne, and Sydney Metro: 3-6 business days Rest of Australia: 5-7 business days Orders placed on weekends and national holidays will be processed and shipped two business days later.
Deliveries may be delayed due to unforeseen irregularities on the part of our delivery partners. We can assume no liability in such cases. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page.
📍 Victoria (VIC) — Metro Orders of $79.00 and over qualify for FREE shipping. Orders under $79.00 are charged a flat rate of $8.95.
📍 Victoria (VIC) — Rural / Country A flat rate of $12.95 applies to all orders. Rural/country postcodes are defined in Section 2.
📍 New South Wales (NSW), Queensland (QLD) & Tasmania (TAS) — Metro Orders of $129.00 and over qualify for FREE shipping. Orders under $129.00 are charged a flat rate of $10.95.
📍 New South Wales (NSW), Queensland (QLD) & Tasmania (TAS) — Rural / Country A flat rate of $19.95 applies to all orders. Rural/country postcodes are defined in Section 2.
📍 South Australia (SA) & Australian Capital Territory (ACT) — Weight-Based Pricing Shipping rates to SA and ACT are calculated based on the total weight of your order. Orders under 16 kg are charged a flat rate of $14.95. Orders of 16 kg and over are charged a flat rate of $59.95.
For domestic shipping within Australia, standard delivery times are usually: Metro areas: 2–5 business days Regional areas: 3–7 business days Remote areas: 5–10 business days
Please note that delays may occasionally occur due to public holidays, weather conditions, or courier network issues. Once your order is dispatched, you’ll receive a tracking number to follow the progress of your delivery.
We partner with multiple trusted couriers to ensure fast and reliable delivery across Australia:
CouriersPlease – Fast and reliable for urban and suburban areas.
Australia Post – Used for PO Boxes, rural, and remote areas.
We’re sorry to hear that! If you receive a defective or damaged item, please contact us within 14 days of receiving your order.
To help us resolve the issue quickly, please provide:
Your order number
A brief description of the issue
Clear photos of the defective item and packaging
Once we confirm the issue, we’ll arrange for a replacement, exchange, or refund based on your preference. Please note: Items must be returned in their original packaging where possible.
If you need to update or change your order, please contact us as soon as possible.
You can reach us through any of the following methods:
Web Chat: Use the live chat feature on our website for immediate assistance
Email: Send your request to petroom@gmail.com or info@petroom.com.au
SMS: Text your request to 0450546 688
We’ll do our best to make the changes before your order is dispatched. If the order has already been shipped, we’ll guide you through the next steps.